Video assistance and ticketing platform for contact centers
Improve customer experience and reduce on-site travels with video assistance.
In one click and without installation, connect agents in contact centers with their customers. With access to the back camera we enable guidance, diagnosis and resolution.
Key Performance Indicators
Enhance customer experience and reduce costs.
Video Assistance Solutions
Discover various solutions offered by ViiBE and their implementations by our clients.
Expertise Call Routing
Reshape the way your field operators reach out to the right expertise in real-time, reducing production time ans production costs.
Knowledge Management: Learning
Transform everyday operations into learning material and ensure information transfer between new recruits and industry veterans.
Allow workers to access past interactions more quickly, resulting in faster problem resolution times and new opportunities for learning.
Virtual Call Center
Organise workers into custom virtual call centers to facilitate teamwork while maintaining secure and separate data storage.
A few figures
A solution used daily and throughout the world.
Use ViiBE everyday
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From any operating system
ViiBE has an expansive ecosystem of partners that help us enhance remote assistance, reduce operations costs, and eliminate unnecessary on-site travels.
Our team is working with world-class organizations to improve customer experience, reduce operation shutdown, and empower their employees.
Our video assistance solution is integrated into the leading CRM platforms so as to seamlessly integrate into existing workflows.
ViiBE provides BPOs with a solution that helps them improve customer experience, enhance contact centers, and generate outstanding growth.
Why ViiBE? Discover our clients' testimonies
Industry leaders use ViiBE to optimise their remote assistance processes.
News about your industry
Following the Covid-19 pandemic, O&G companies must find innovative ways to reduce maintenance costs, align with environmental regulations…
The collaboration between ViiBE and Bouygues Construction underscores the growing trend of fruitful partnerships with key actors…
Today, across industries, companies are investing in R&D to find new ways to become environmentally friendly and improve sustainability in construction…
They talk about us
Would you like to learn more about challenges in your industry and how a video assistance solution such as ViiBE can help solve some of the challenges you are faced with? Get in touch!